Blog / Client management
Client management
Budgets, discounts, complaints and expectations.
Start hereThe Angry Client Playbook: First Complaint, Step by StepHow to handle an angry balloon client: acknowledge fast, gather facts, sort the cause, offer one fix in writing. Scripts for refunds and review threats.11 min read →Grab and Go Complaints: The Pickup Instructions That End ThemGrab and go garland complaints usually come from missing pickup and care instructions. Here's the exact client instructions card, texts, and checklist to send.7 min read →Setting Client Expectations in Writing: Photos, Colors, and 'It Won't Look Exactly Like Pinterest'A balloon client expectations agreement puts inspo photos, colors, size, balloon lifespan and photo rights in writing before the event. Clauses to copy.7 min read →Can You Photograph Your Install? Client Photo Permission, SolvedCan you photograph a balloon install? Usually, if photo permission is settled at booking. Clause wording, in-home and kids rules, and what to say to a no.7 min read →When to Fire a Balloon Client (and the Polite Script for It)How to fire a balloon client politely: red flags that mean not a fit, the math on what a difficult client costs, and scripts to decline or end a booking.7 min read →Discount Requests: What to Offer Instead of Cutting Your PriceWhen a balloon client asks for a discount, offer smaller scope, pickup, an off-peak date or a credit instead of cutting your price. Math and scripts inside.7 min read →Friends and Family Pricing for Balloon Decor: Draw the Line EarlyBalloon friends and family discount rules work best set early: who qualifies, how much off, a yearly limit. The math, a sample policy, and scripts to use.7 min read →
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